Privacy Policy

Effective 1 January 2025.
Pinch App ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your information when you use our iOS mobile application (the "App").By using Pinch, you agree to the collection and use of information in accordance with this policy. The App is intended for users aged 13 and older.
Information We Collect
Personal Information
We collect the following types of personal information:
- Email address
- Authentication data when using Google Sign-In
- User-generated content (recipes, shopping lists)
- Approximate location data (whilst the App is in use)
- Device identifiers and technical information
- Usage data and interactions with the App
Session Recording
We utilise FullStory to help us understand how users interact with our App.

This service records:
- Your interactions with the App (such as taps and scrolls)
- Screen recordings of your App sessions
- Technical information about your device and operating system
- App performance data

These recordings help us improve the App's functionality and user experience. No sensitive information (such as passwords or payment details) is captured during these recordings.
How We Use Your Information
We use the information we collect to:
- Provide and maintain the App
- Personalise your experience
- Show you relevant product information based on your location
- Send you marketing communications and updates
- Analyse App usage and improve our services
- Detect and prevent technical issues
Data Sharing and Third Party Services
We share your information with trusted third-party services:
- Firebase (Authentication and data storage)
- Google Sign-In (Authentication)
- Algolia (Search functionality)
- FullStory (Analytics and session recording)

These services are bound by their own privacy policies and contractual obligations to protect your data.
Your Choices
You can:
- Opt out of marketing communications
- Control location permissions through your device settings
- Request access to your personal data
- Request deletion of your account and associated data
- Opt out of FullStory recordings through App settings
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymise your information within 30 days, except where we are legally required to maintain certain records.
Children's Privacy
The App is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy in the App and updating the "Effective Date" at the top of this policy.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us at scott@pinch-app.com
Your Rights
If you are an Australian resident, you have rights under the Australian Privacy Principles (APPs). For EU residents, you have rights under GDPR. We will honour valid requests to exercise these rights in accordance with applicable law.
Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
App Store Data Collection
In accordance with Apple's App Store policies, you can view our data collection practices in our App Store privacy details. This includes information about the data we collect and how we use it.
Consent
By using our App, you consent to our privacy policy and agree to its terms. If you disagree with this policy, please do not use our App.